49118BR
Business Title Help Desk Specialist, Senior
Group MCIS
Location USA MARYLAND Hanover
Clearance Level Needed TS/SCI
Category Technical Assistance & Support
Job Duties and Responsibilities
What this Position will Offer You?
Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.
You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.
General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.
Specific Responsibilities: Resolves incidents on Enterprise IT infrastructure that are outside normal scripted responses. Restores data services remotely using available tools. Implements and/or articulates corrective measures and document that information in knowledge articles.
Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1.
Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst
Additional Qualifications Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1.
Degrees Equivalent Experience/Education
Bachelor's Degree
Years of Experience 02-04 years w/Masters Degree
05-07 years w/Bachelors Degree
08-10 years w/High School Diploma
Position Type FT
Date Required 15-Dec-2011
Shift Other/Unknown
Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
© 2010 ManTech International Corporation. All Rights Reserved.
About ManTech|Terms of Use|Contact ManTechIndex Monitor
