[{"country_short": "USA", "city": "Arlington", "description": "54228BR\nBusiness Title Help Desk Specialist, Senior\nGroup TSG\nLocation USA VIRGINIA Arlington\nClearance Level Needed Secret\nCategory Technical Assistance & Support\nJob Duties and Responsibilities \nManTech, a well-respected industry leader, is actively seeking talented professionals eager to support mission critical programs and solve some of the toughest problems critical to our great Nation\u2019s security.\n\nManTech's Systems Engineering and Advanced Technology Group (SEAT) is seeking a talented Senior Helpdesk Specialist for its Arlington, VA location.\n\nThe Senior Helpdesk Specialist is responsible for providing in-depth and high level support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. As necessary, assist in repairing of end-user equipment including maintenance of ADP equipment, and assist in replacing non-functional parts.\nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Education and Experience: Requires Bachelors degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syste\nDegrees Equivalent Experience/Education\nBachelor's Degree\nYears of Experience 02-04 years w/Masters Degree\n05-07 years w/Bachelors Degree\n11-13 years w/High School Diploma\nPosition Type FT\nDate Required 01-Jul-2012\nShift Day\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-05-04 19:59:19", "url": "http://mantech.jobs/xml/28444997/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Virginia", "state_short": "VA", "location": "Arlington, VA", "uid": 28444997}, {"country_short": "USA", "city": "Fort Gordon", "description": "53861BR\nBusiness Title Help Desk Support Service Specialist Senior\nGroup TSG\nLocation USA GEORGIA Fort Gordon\nClearance Level Needed Secret\nCategory Technical Assistance & Support\nJob Duties and Responsibilities \n\nProvides analysis and technical help desk support. Interfaces with multiple levels of users, management, and technical staff. Provides low to moderate level of customer service support for office automation applications, personal computers, and printers. Accurately documents and reports problems to technical staff for resolution. Categorizes and prioritizes service requests by maintaining database with up-to-date status information. May generate and track purchase requests, maintenance contracts, staff data, and departmental policies and procedures. Performs other duties as assigned. \nAs a member of the 24 by 7 security event, analysis and response team, responsible for monitoring and responding to security events:\n\u00b7    2-4 years call center or service desk experience\n\u00b7    Customer Relationship Management training\n\u00b7    Basic ITIL incident Management training\n\u00b7    A minimum of 1-2 years of experience using ITIL based processes \nProvides Tier I support to users 24 hours a day, seven days a week\nResponds to a detected event and performs triage, ensures proper handling of the associated trouble ticket, and processes events according to established procedures \n\nThis position will be at Fort Gordon, Georgia\nQualifications Requires High School diploma or equivalent, and one to two years of related experience.\nAdditional Qualifications Ability to use BMC Remedy IT Systems Management tools\nDegrees High School Diploma or GED Certificate\nEquivalent Experience/Education\nYears of Experience 01-02 years w/High School Diploma\nPosition Type FT\nDate Required 01-Aug-2012\nShift Rotating\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-04-18 19:08:37", "url": "http://mantech.jobs/xml/27979623/job", "country": "United States", "company": "ManTech", "title": "Help Desk Support Service Specialist Senior", "reqid": null, "state": "Georgia", "state_short": "GA", "location": "Fort Gordon, GA", "uid": 27979623}, {"country_short": "USA", "city": "Fort Huachuca", "description": "53489BR\nBusiness Title Help Desk Support Service Specialist Senior\nGroup TSG\nLocation USA ARIZONA Fort Huachuca\nClearance Level Needed Secret\nCategory Technical Assistance & Support\nJob Duties and Responsibilities \n\nProvides analysis and technical help desk support. Interfaces with multiple levels of users, management, and technical staff. Provides low to moderate level of customer service support for office automation applications, personal computers, and printers. Accurately documents and reports problems to technical staff for resolution. Categorizes and prioritizes service requests by maintaining database with up-to-date status information. May generate and track purchase requests, maintenance contracts, staff data, and departmental policies and procedures. Performs other duties as assigned. \nAs a member of the 24 by 7 security event, analysis and response team, responsible for monitoring and responding to security events:\n\u00b7    2-4 years call center or service desk experience\n\u00b7    Customer Relationship Management training\n\u00b7    Basic ITIL incident Management training\n\u00b7    A minimum of 1-2 years of experience using ITIL based processes \nProvides Tier I support to users 24 hours a day, seven days a week\nResponds to a detected event and performs triage, ensures proper handling of the associated trouble ticket, and processes events according to established procedures \nQualifications Requires High School diploma or equivalent, and one to two years of related experience.\nAdditional Qualifications Ability to use BMC Remedy IT Systems Management tools\nDegrees High School Diploma or GED Certificate\nEquivalent Experience/Education\nYears of Experience 01-02 years w/High School Diploma\nPosition Type FT\nDate Required 01-Aug-2012\nShift Rotating\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-04-03 21:42:01", "url": "http://mantech.jobs/xml/27618068/job", "country": "United States", "company": "ManTech", "title": "Help Desk Support Service Specialist Senior", "reqid": null, "state": "Arizona", "state_short": "AZ", "location": "Fort Huachuca, AZ", "uid": 27618068}, {"country_short": "USA", "city": "San Antonio", "description": "49131BR\nBusiness Title Help Desk Specialist, Senior\nGroup MCIS\nLocation USA TEXAS San Antonio\nClearance Level Needed TS/SCI\nCategory Technical Assistance & Support\nJob Duties and Responsibilities \nWhat this Position will Offer You? \nBe a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.\nYou will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.\nGeneral Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.\nSpecific Responsibilities: Resolves incidents on Enterprise IT infrastructure that are outside normal scripted responses. Restores data services remotely using available tools. Implements and/or articulates corrective measures and document that information in knowledge articles. \nRequired IT Training and Certifications: ITIL\u00ae v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. \nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Required IT Training and Certifications: ITIL\u00ae v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1.\nDegrees Equivalent Experience/Education\nBachelor's Degree\nYears of Experience 02-04 years w/Masters Degree\n05-07 years w/Bachelors Degree\n08-10 years w/High School Diploma\nPosition Type FT\nDate Required 15-Dec-2011\nShift Other/Unknown\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-02-09 11:45:44", "url": "http://mantech.jobs/xml/26428412/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Texas", "state_short": "TX", "location": "San Antonio, TX", "uid": 26428412}, {"country_short": "USA", "city": "Hanover", "description": "49118BR\nBusiness Title Help Desk Specialist, Senior\nGroup MCIS\nLocation USA MARYLAND Hanover\nClearance Level Needed TS/SCI\nCategory Technical Assistance & Support\nJob Duties and Responsibilities \nWhat this Position will Offer You? \nBe a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.\nYou will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.\nGeneral Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.\nSpecific Responsibilities: Resolves incidents on Enterprise IT infrastructure that are outside normal scripted responses. Restores data services remotely using available tools. Implements and/or articulates corrective measures and document that information in knowledge articles. \nRequired IT Training and Certifications: ITIL\u00ae v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. \nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Required IT Training and Certifications: ITIL\u00ae v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1.\nDegrees Equivalent Experience/Education\nBachelor's Degree\nYears of Experience 02-04 years w/Masters Degree\n05-07 years w/Bachelors Degree\n08-10 years w/High School Diploma\nPosition Type FT\nDate Required 15-Dec-2011\nShift Other/Unknown\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-02-09 11:45:29", "url": "http://mantech.jobs/xml/26428388/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Maryland", "state_short": "MD", "location": "Hanover, MD", "uid": 26428388}, {"country_short": "USA", "city": "San Antonio", "description": "48892BR\nBusiness Title Help Desk Specialist, Senior\nGroup MCIS\nLocation USA TEXAS San Antonio\nClearance Level Needed TS/SCI\nCategory Technical Assistance & Support\nJob Duties and Responsibilities What this Position will Offer You? \n\nBe a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.\n\nYou will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.\n\nGeneral Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.\n\nSpecific Responsibilities:\nServes as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation. \n\nRequired IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. \n\nITIL\u00ae v3 Foundations certification desirable. \nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications.\n\nITIL\u00ae v3 Foundations certification desirable.\nDegrees Equivalent Experience/Education\nMaster's Degree\nBachelor's Degree\nYears of Experience 02-04 years w/Masters Degree\n05-07 years w/Bachelors Degree\n08-10 years w/High School Diploma\nPosition Type FT\nDate Required 15-Dec-2011\nShift Other/Unknown\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-02-09 11:44:11", "url": "http://mantech.jobs/xml/26428289/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Texas", "state_short": "TX", "location": "San Antonio, TX", "uid": 26428289}, {"country_short": "USA", "city": "Hanover", "description": "48891BR\nBusiness Title Help Desk Specialist, Senior\nGroup MCIS\nLocation USA MARYLAND Hanover\nClearance Level Needed TS/SCI\nCategory Technical Assistance & Support\nJob Duties and Responsibilities What this Position will Offer You? \n\nBe a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.\n\nYou will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.\n\nGeneral Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.\n\nSpecific Responsibilities:\nServes as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation. \n\nRequired IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. \n\nITIL\u00ae v3 Foundations certification desirable. \nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications.\n\nITIL\u00ae v3 Foundations certification desirable.\nDegrees Equivalent Experience/Education\nMaster's Degree\nBachelor's Degree\nYears of Experience 02-04 years w/Masters Degree\n05-07 years w/Bachelors Degree\n08-10 years w/High School Diploma\nPosition Type FT\nDate Required 15-Dec-2011\nShift Other/Unknown\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-02-09 11:43:48", "url": "http://mantech.jobs/xml/26428256/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Maryland", "state_short": "MD", "location": "Hanover, MD", "uid": 26428256}, {"country_short": "USA", "city": "Hanover", "description": "48994BR\nBusiness Title Help Desk Specialist, Senior\nGroup MCIS\nLocation USA MARYLAND Hanover\nClearance Level Needed TS/SCI\nCategory Technical Assistance & Support\nJob Duties and Responsibilities What this Position will Offer You? \nBe a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.\nYou will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.\nGeneral Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. \nSpecified Responsibilities: Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact across the globe, for the IT \u2018hands-on-the keyboard\u201d user into the IT environment. Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the NSA mission-specific service IT user or infrastructure. \nRequired IT Training and Certifications: ITIL\u00ae v3 Foundations certification or ITIL\u00ae V3 Foundations or Bridge certification; HP Service Manager 7.11 End User Training; and IAT Level I certification per DoD Directive 8570.1.\n\u201cReminder: you should submit your resume through your customer\u2019s pre-publication review process to ensure no inadvertent disclosure.\u201d \nQualifications Requires Bachelor\u2019s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst\nAdditional Qualifications Required IT Training and Certifications: ITIL\u00ae v3 Foundations certification or ITIL\u00ae V3 Foundations or Bridge certification; HP Service Manager 7.11 End User Training; and IAT Level I certification per DoD Directive 8570.1.\nReminder: you should submit your resume through your customer\u2019s pre-publication review process to ensure no inadvertent disclosure.\u201d\nDegrees Equivalent Experience/Education\nBachelor's Degree\nYears of Experience 05-07 years w/Bachelors Degree\n08-10 years w/High School Diploma\nPosition Type FT\nDate Required 15-Dec-2011\nShift Other/Unknown\nOverview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.\n\n    \n\n\n\n\n\nManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.\n\u00a9 2010 ManTech International Corporation. All Rights Reserved.\nAbout ManTech|Terms of Use|Contact ManTechIndex Monitor", "date_new": "2012-02-09 11:33:36", "url": "http://mantech.jobs/xml/26427443/job", "country": "United States", "company": "ManTech", "title": "Help Desk Specialist, Senior", "reqid": null, "state": "Maryland", "state_short": "MD", "location": "Hanover, MD", "uid": 26427443}]