ManTech Jobshttp://mantech.jobs2012-05-23 09:52:54.601556USAArlington54228BR Business Title Help Desk Specialist, Senior Group TSG Location USA VIRGINIA Arlington Clearance Level Needed Secret Category Technical Assistance & Support Job Duties and Responsibilities ManTech, a well-respected industry leader, is actively seeking talented professionals eager to support mission critical programs and solve some of the toughest problems critical to our great Nation’s security. ManTech's Systems Engineering and Advanced Technology Group (SEAT) is seeking a talented Senior Helpdesk Specialist for its Arlington, VA location. The Senior Helpdesk Specialist is responsible for providing in-depth and high level support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. As necessary, assist in repairing of end-user equipment including maintenance of ADP equipment, and assist in replacing non-functional parts. Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Education and Experience: Requires Bachelors degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syste Degrees Equivalent Experience/Education Bachelor's Degree Years of Experience 02-04 years w/Masters Degree 05-07 years w/Bachelors Degree 11-13 years w/High School Diploma Position Type FT Date Required 01-Jul-2012 Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-05-04 19:59:19United StatesManTechVirginiaNoneVAArlington, VA28444997http://mantech.jobs/xml/28444997/jobUSAFort Gordon53861BR Business Title Help Desk Support Service Specialist Senior Group TSG Location USA GEORGIA Fort Gordon Clearance Level Needed Secret Category Technical Assistance & Support Job Duties and Responsibilities Provides analysis and technical help desk support. Interfaces with multiple levels of users, management, and technical staff. Provides low to moderate level of customer service support for office automation applications, personal computers, and printers. Accurately documents and reports problems to technical staff for resolution. Categorizes and prioritizes service requests by maintaining database with up-to-date status information. May generate and track purchase requests, maintenance contracts, staff data, and departmental policies and procedures. Performs other duties as assigned. As a member of the 24 by 7 security event, analysis and response team, responsible for monitoring and responding to security events: · 2-4 years call center or service desk experience · Customer Relationship Management training · Basic ITIL incident Management training · A minimum of 1-2 years of experience using ITIL based processes Provides Tier I support to users 24 hours a day, seven days a week Responds to a detected event and performs triage, ensures proper handling of the associated trouble ticket, and processes events according to established procedures This position will be at Fort Gordon, Georgia Qualifications Requires High School diploma or equivalent, and one to two years of related experience. Additional Qualifications Ability to use BMC Remedy IT Systems Management tools Degrees High School Diploma or GED Certificate Equivalent Experience/Education Years of Experience 01-02 years w/High School Diploma Position Type FT Date Required 01-Aug-2012 Shift Rotating Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-04-18 19:08:37United StatesManTechGeorgiaNoneGAFort Gordon, GA27979623http://mantech.jobs/xml/27979623/jobUSAFort Huachuca53489BR Business Title Help Desk Support Service Specialist Senior Group TSG Location USA ARIZONA Fort Huachuca Clearance Level Needed Secret Category Technical Assistance & Support Job Duties and Responsibilities Provides analysis and technical help desk support. Interfaces with multiple levels of users, management, and technical staff. Provides low to moderate level of customer service support for office automation applications, personal computers, and printers. Accurately documents and reports problems to technical staff for resolution. Categorizes and prioritizes service requests by maintaining database with up-to-date status information. May generate and track purchase requests, maintenance contracts, staff data, and departmental policies and procedures. Performs other duties as assigned. As a member of the 24 by 7 security event, analysis and response team, responsible for monitoring and responding to security events: · 2-4 years call center or service desk experience · Customer Relationship Management training · Basic ITIL incident Management training · A minimum of 1-2 years of experience using ITIL based processes Provides Tier I support to users 24 hours a day, seven days a week Responds to a detected event and performs triage, ensures proper handling of the associated trouble ticket, and processes events according to established procedures Qualifications Requires High School diploma or equivalent, and one to two years of related experience. Additional Qualifications Ability to use BMC Remedy IT Systems Management tools Degrees High School Diploma or GED Certificate Equivalent Experience/Education Years of Experience 01-02 years w/High School Diploma Position Type FT Date Required 01-Aug-2012 Shift Rotating Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-04-03 21:42:01United StatesManTechArizonaNoneAZFort Huachuca, AZ27618068http://mantech.jobs/xml/27618068/jobUSASan Antonio49131BR Business Title Help Desk Specialist, Senior Group MCIS Location USA TEXAS San Antonio Clearance Level Needed TS/SCI Category Technical Assistance & Support Job Duties and Responsibilities What this Position will Offer You? Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts. You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena. General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. Specific Responsibilities: Resolves incidents on Enterprise IT infrastructure that are outside normal scripted responses. Restores data services remotely using available tools. Implements and/or articulates corrective measures and document that information in knowledge articles. Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. Degrees Equivalent Experience/Education Bachelor's Degree Years of Experience 02-04 years w/Masters Degree 05-07 years w/Bachelors Degree 08-10 years w/High School Diploma Position Type FT Date Required 15-Dec-2011 Shift Other/Unknown Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-02-09 11:45:44United StatesManTechTexasNoneTXSan Antonio, TX26428412http://mantech.jobs/xml/26428412/jobUSAHanover49118BR Business Title Help Desk Specialist, Senior Group MCIS Location USA MARYLAND Hanover Clearance Level Needed TS/SCI Category Technical Assistance & Support Job Duties and Responsibilities What this Position will Offer You? Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts. You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena. General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. Specific Responsibilities: Resolves incidents on Enterprise IT infrastructure that are outside normal scripted responses. Restores data services remotely using available tools. Implements and/or articulates corrective measures and document that information in knowledge articles. Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Required IT Training and Certifications: ITIL® v3 Foundations certification; IAT Level II certification per DoD Directive 8570.1. Degrees Equivalent Experience/Education Bachelor's Degree Years of Experience 02-04 years w/Masters Degree 05-07 years w/Bachelors Degree 08-10 years w/High School Diploma Position Type FT Date Required 15-Dec-2011 Shift Other/Unknown Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-02-09 11:45:29United StatesManTechMarylandNoneMDHanover, MD26428388http://mantech.jobs/xml/26428388/jobUSASan Antonio48892BR Business Title Help Desk Specialist, Senior Group MCIS Location USA TEXAS San Antonio Clearance Level Needed TS/SCI Category Technical Assistance & Support Job Duties and Responsibilities What this Position will Offer You? Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts. You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena. General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. Specific Responsibilities: Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation. Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. ITIL® v3 Foundations certification desirable. Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. ITIL® v3 Foundations certification desirable. Degrees Equivalent Experience/Education Master's Degree Bachelor's Degree Years of Experience 02-04 years w/Masters Degree 05-07 years w/Bachelors Degree 08-10 years w/High School Diploma Position Type FT Date Required 15-Dec-2011 Shift Other/Unknown Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-02-09 11:44:11United StatesManTechTexasNoneTXSan Antonio, TX26428289http://mantech.jobs/xml/26428289/jobUSAHanover48891BR Business Title Help Desk Specialist, Senior Group MCIS Location USA MARYLAND Hanover Clearance Level Needed TS/SCI Category Technical Assistance & Support Job Duties and Responsibilities What this Position will Offer You? Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts. You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena. General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. Specific Responsibilities: Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation. Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. ITIL® v3 Foundations certification desirable. Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Required IT Training and Certifications: Demonstrated proficiency in Microsoft Office applications. ITIL® v3 Foundations certification desirable. Degrees Equivalent Experience/Education Master's Degree Bachelor's Degree Years of Experience 02-04 years w/Masters Degree 05-07 years w/Bachelors Degree 08-10 years w/High School Diploma Position Type FT Date Required 15-Dec-2011 Shift Other/Unknown Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-02-09 11:43:48United StatesManTechMarylandNoneMDHanover, MD26428256http://mantech.jobs/xml/26428256/jobUSAHanover48994BR Business Title Help Desk Specialist, Senior Group MCIS Location USA MARYLAND Hanover Clearance Level Needed TS/SCI Category Technical Assistance & Support Job Duties and Responsibilities What this Position will Offer You? Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts. You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena. General Responsibilities: Responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems. Specified Responsibilities: Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact across the globe, for the IT ‘hands-on-the keyboard” user into the IT environment. Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the NSA mission-specific service IT user or infrastructure. Required IT Training and Certifications: ITIL® v3 Foundations certification or ITIL® V3 Foundations or Bridge certification; HP Service Manager 7.11 End User Training; and IAT Level I certification per DoD Directive 8570.1. “Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.” Qualifications Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer syst Additional Qualifications Required IT Training and Certifications: ITIL® v3 Foundations certification or ITIL® V3 Foundations or Bridge certification; HP Service Manager 7.11 End User Training; and IAT Level I certification per DoD Directive 8570.1. Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.” Degrees Equivalent Experience/Education Bachelor's Degree Years of Experience 05-07 years w/Bachelors Degree 08-10 years w/High School Diploma Position Type FT Date Required 15-Dec-2011 Shift Other/Unknown Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. © 2010 ManTech International Corporation. All Rights Reserved. About ManTech|Terms of Use|Contact ManTechIndex Monitor2012-02-09 11:33:36United StatesManTechMarylandNoneMDHanover, MD26427443http://mantech.jobs/xml/26427443/job