ManTech IT Support Field Technician II in Pasadena, California
ManTech is looking for an IT Support Field Technician II to join our team onsite. We are seeking a IT Support Field Technician II who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned.
Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field.
Troubleshoot computer hardware issues, operating systems, and antivirus and software issues.
Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required.
Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow).
Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable.
· Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products.
· Experience in network design, installation, and maintenance.
· Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers.
· The ability to complete training classes, personal study, and certification exams as assigned.
· The ability to complete project and support documentation in a timely manner.
· Back-up support for setting up new workstations, installation and delivery.
· Perform media sanitization and destruction of equipment following prescribed guidelines.
· Other duties as assigned.
Requires Associates Degree and five to eight years of related experience.
Years of Experience
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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