48992BR
Business Title Service Analyst
Group MCIS
Location USA TEXAS San Antonio
Clearance Level Needed TS/SCI
Category Technical Assistance & Support
Job Duties and Responsibilities What this Position will Offer You?
Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.
You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.
General Responsibilities: Provides analysis, technical support, and help line support across multiple platforms. Monitors UNIX based servers, IBM, and VAX systems. Diagnoses reported hardware, software, and network problems. Resolves or repairs as possible and contacts additional technical support as necessary. Provides procedural guidance, demonstrates, and provides direction for functions such as backups of UNIX, IBM, VAX, and PC based systems. Continues to improve technical expertise through the identification of new processes technical alternatives to resolve problems and/or general improvements.
Specific Responsibilities: Accountable to the First Line Service Specialist and Service Desk Lead to be the first point of contact, across the globe, for the IT “hands-on-the keyboard” user into the IT environment. Interacts effectively, courteously, and directly with the user in order to resolve technical issues, and answers queries and requests for service that originate by telephone, web-based portals, e-mail or other methods.
Required IT Training and Certifications: ITIL® v3 Foundations certification; and IAT Level II certification (per DoD Directive 8570.1)
“Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.”
Qualifications Requires High School diploma or equivalent, and three to four years of related experience.
Additional Qualifications Required IT Training and Certifications: ITIL® v3 Foundations certification; and IAT Level II certification (per DoD Directive 8570.1)
Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.”
Degrees High School Diploma or GED Certificate
Equivalent Experience/Education
Years of Experience 00-02 years w/Bachelors Degree
04-05 years w/High School Diploma
Position Type FT
Date Required 15-Dec-2011
Shift Other/Unknown
Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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