48997BR
Business Title Service Technician
Group MCIS
Location USA TEXAS San Antonio
Clearance Level Needed TS/SCI
Category Information Technology
Job Duties and Responsibilities What this Position will Offer You?
Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.
You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.
General Responsibilities: Assists in providing customer contact and resolve routine, non-complex customer problems with designated product line(s) on the customer site. Communicates with internal technical or customer service personnel to determine nature of problem to implement procedures to resolve customer problem. Documents problem and troubleshooting procedures. Attend on-going training sessions to achieve a higher level of technical skill.
Specific Responsibilities: Serves as the first point of contact, across the globe, for the IT ‘hands on keyboard” user into the IT environment. Interacts effectively, courteously, and directly with the user to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based portals, email, or other methods. Highly knowledgeable of IT operations, platforms, functions and terminology. Demonstrated mastery of desktop systems and/or various software applications and concepts; possesses a solid understanding of IT hardware; proficient in networking services, to include Active Directory and software installation; ability to read, write and implement standard operating procedures and technical documentation. Ability to touch-type and enter detailed information in the trouble ticketing system while interacting with customers telephonically.
Required IT Training and Certifications: IAT Level II certification per DoD Directive 8570.1). HP Service Manager 7.11 End User Training. ITIL® v2 Foundations certification or ITIL® v3 Foundations or Bridge certification desirable.
“Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.”
Qualifications Requires High School diploma or equivalent, and four to five years of related experience.
Additional Qualifications Required IT Training and Certifications: IAT Level II certification per DoD Directive 8570.1). HP Service Manager 7.11 End User Training. ITIL® v2 Foundations certification or ITIL® v3 Foundations or Bridge certification desirable.
Reminder: you should submit your resume through your customer’s pre-publication review process to ensure no inadvertent disclosure.”
Degrees High School Diploma or GED Certificate
Equivalent Experience/Education
Years of Experience 04-05 years w/High School Diploma
Position Type FT
Date Required 15-Dec-2011
Shift Other/Unknown
Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfill its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
© 2010 ManTech International Corporation. All Rights Reserved.
About ManTech|Terms of Use|Contact ManTechIndex Monitor
