ManTech Service Desk Administrator in Falls Church, Virginia
Entering ManTech s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.
Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Service Desk Administrator , in the Falls Church, VA area , with strong customer relationships to support the Executive Office of Immigration Review (EOIR). The candidate will be responsible for responding to IT incidents and service requests via email\phone, assisting with account management and working with EOIR leadership on recommending processes or technologies to improve support to the customer. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
The FSS Division provides cyber solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer s success is driving our growth.
The position requires the candidate to have, at a minimum, the following qualifications:
Minimum of 2 years' experience in a field directly related to information technology
Proven experience providing IT support for users via phone and\or in person
Proven experience supporting Microsoft Office products as well as peripheral devices (i.e. printers)
Candidate must have strong work ethic and self-motivated
Excellent communication skills – both written and verbal
Excellent written and communication skills as the candidate will need to engage with other contractors, vendors and the customer on a daily basis
Proven ability in working independently with minimal oversight
Proven experience in recommending solutions that improve customer satisfaction and\or the mission of the customer
Experience in working in an operational environment (preferably for a DOJ agency)
Ability to obtain DOJ Public Trust Clearance
Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.
Years of Experience
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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