ManTech Field Service Analyst - Journeyman (WIN-T in Fort Bragg, North Carolina
Basic Program Overview:
The WIN-T INC 1 SSS Field Service Analyst provides hardware and software repair, replacement, troubleshooting, installation and Over-the-Shoulder training support for the Warfighter Information Network-Tactical Increment 1 (WIN-T Inc 1). The WIN-T Inc 1 is a communications network that provides the Army Warfighter with voice, data and video capabilities for use in a tactical environment, utilizing primarily commercial off-the-shelf (COTS) equipment. This system of systems includes the following equipment: Unit Hub Node, Regional Hub Node,Single Shelter Switch (SSS), Joint Network Nodes (JNN), Battalion Command Post Nodes (BnCPN), Network Operations (NetOps), JNN and BnCPN Satellite Transportable Terminals (STTs), and Master Reference Terminals (MRTs) Provides Over-The-Shoulder training, technical support and assistance for WIN-T Inc 1 systems, including troubleshooting and accomplishing minor repairs, removing and replacing WIN-T Inc 1 components, submit Engineering Change Proposal (ECPs), and troubleshoot system hardware and software.
•Assist in the instruction and daily maintenance of all WIN-T INC1 associated equipment with customers to assure accuracy.
•Provide Onsite Briefings for all unit personnel
•Provide Over-the-Shoulder Training support for all WIN-T INC1 users
•Perform Technical Troubleshooting
•Resolve Procedural Issues
•Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
•Capture and File Electronic Trouble Reports and Software Change Requests
•Assist in Implementing New WIN-T Subsystems
•Report Data Quality Issues to Unit Personnel
•Support Remote Deployments
•Short duration travel to CONUS and OCONUS locations
•Coordinate Hardware/Software Replacements and Repairs
•Assist in Fielding New Hardware
•Assist in Fielding New Software Versions
Maintain an advanced level of technical knowledge and skills required to execute all field service analyst tasks assignedAnalytical and Critical Thinking Skills
Mandatory Skills Requirements:
•Ability to use MS Office
•Ability to handle stress and work well under pressure
•Interpersonal and People Skills
•Ability to use PC
•Active Top Secret Clearance
•Current Security+ Certfication with current CE
Other Skills Preferred:
•Familiar with Network and System Integration
Requires Bachelor's degree in (field mathematics, telecommunications, electrical engineering, computer engineering, computer science) or related discipline, and two to four years¿ related experience or Certification in systems administrator, network certification, etc. six to eight years of experience.
Bachelor's Degree, See Qualifications
Years of Experience
06-08 years w/High School Diploma, 02-04 years w/Bachelors Degree, See Qualifications
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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