ManTech Customer Outreach Manager in Hanover, Maryland
At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer oriented Delivery Assurance Manager to join our team in the Hanover, MD area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
Candidate will define and develop a customer service standard and implement outreach and follow up for Information Technology (IT) Refresh and Reset Program in accordance with contractual requirements to implement corrective action as needed. Interfaces with customers at worldwide locations to identify strengths and opportunities and resolve quality problems or technical concerns. Candidate will consolidate information to implement training solutions. May provide work leadership, training across departments for other team members.
You will ensure that problems have been properly identified and solutions will satisfy the customer s requirements.
Bachelor s Degree or equivalent. Five (5) years of additional engineering experience may be substituted for a Bachelor s degree.
Five + years of specific experience in Customer Service and Outreach, Delivery Assurance or Continuous Improvement experience ensuring client and end user experience meets requirements.
Experience leading various staff at different levels for ensuring quality assurance, best practices and service delivery to ensure customer satisfaction.
Experience documenting quality assurance requirements and leave behind material creation.
Experience with End User Communication, Survey Analysis and Creation and End User Training Development and Support.
Expertise providing strong written and verbal communication.
Security Requirements: Must possess an active TS/SCI clearance with SSBI within 5 years to be considered and must obtain and maintain a polygraph. Candidates with fully adjudicated polygraphs will be given first preference.
Requires Bachelor s degree or equivalent, and ten to twelve years of related experience. Customer service experience in a telecommunications, high tech, or electronics environment.
Equivalent Experience/Education, Bachelor's Degree
Years of Experience
10-12 years w/Bachelors Degree, 07-09 years w/Masters Degree
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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