ManTech Operations Center Specialist in Hanover, Maryland

As part of a 24x7 Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance.

Responsibilities include:

1.Acknowledging events received from the Enterprise Management Tools

2.Opening incidents relating to received events

3.Troubleshooting based on defined procedures to resolve the event

4.Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes


Three (3) years of experience with a Bachelor s Degree in a Business, Technical or Math related field. Five (5) years with an Associate s Degree or seven (7) years experience may be substituted for the Bachelor s Degree. Must have experience working with customer technology and support requirements.

-Experience working with SLAs

-Strong time management and communication skills

-Strong interpersonal and presentation skills

-Strong troubleshooting and technical skills in networking and desktop support.

-Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required

-Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

Desired: ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), or similar certification desired

Must be willing to work shift. They are as follows:

Day 1: Sun-Thurs, 0600-1430

Day 2: Tues-Sat, 0600-1430

Swing 1: Sun-Thurs, 1400-2230

Swing 2: Tues-Sat, 1400-2230

Night 1: Sun-Thurs, 2200-0630

Night 2: Tues-Sat, 2200-0630


See Qualifications

Years of Experience

See Qualifications

Position Type





For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accomodation please click and provide your name and contact information.