ManTech Help Desk Coordinator 3 in North Charleston, South Carolina
Applicant must have an Active Secret Clearance . This position will specifically be responsible for providing data entry and on-line help desk support for the Integrated Support Center (ISC) located at SPAWAR Systems Center, Atlantic, Charleston, SC. Maintains and updates database user information and processes data input requests. Communicates with remote terminal users and provides assistance to all system users of data processing and word processing. Research, identification, and updating of Points of Contacts for electronic equipment and component vendors and entering information into the database. Duties include providing help desk operation services to SPAWAR fleet customers, analysis for proper routing, and follow-up of technical issues for SSCC resolutions. This position requires knowledge of Naval Fleet and other military systems terminology. Applicants must be able to understand and clearly document system problems as described by the caller. Qualified applicants should possess excellent phone skills, the ability to maintain a calm demeanor while making decisions in stressful situations, work well independently from detailed instructions. Applicants must be PC literate with the ability to execute data entry and retrieval screens. A complete understanding of Navy message handling procedures is required. Military background and Remedy knowledge preferred. Performs other duties, as assigned. Candidate must be willing to work a Rotating Shift Schedule and weekends.
Requires High School diploma or equivalent, and two to three years of related experience.
High School Diploma or GED Certificate, Equivalent Experience/Education
Years of Experience
02-03 years w/High School Diploma
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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