ManTech Technical Support Specialist in Riyadh, Saudi Arabia
Manages customer services help desk. Ensures professional and courteous support to customers and directs company s customer hotline and order processing services. Coordinates customer service activities with other internal functions. Schedules staff to adequately handle call volume on any given product at any point in time. Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.). Designs and maintains customer databases. Knowledgeable in all customer support areas including scheduling staff for handling calls and developing policies and procedures for improvement of customer services activities and in-depth applications knowledge of company's products and systems.
Technical Support Specialist
Duties & Responsibilities:
Processes, documents, and coordinates trouble calls from users. Monitors network and cyber activities and assists with problem determination and resolution.
Qualifications & Experience:
• Bachelor s or Master s degree in computer science, information technology, information assurance/cybersecurity, or a related technical discipline
• Capable of professional-level spoken and written communications in English with a minimum documented score of 80 on an English Comprehension Level test for non-native English speakers
• At least six (6) years of base-experience in the information technology field supporting National / Federal level Government customers
• At least three (3) years of combined technical experience in a relevant systems administration role within the past ten (10) years
• Hold at least one (1) active certification in good standing out of the following list:
*SANS GSEC or Security+ (Level II)
*SANS GCIH or CISSP (Level III)
*Comp TIA CASP – Certified Advanced Security Practitioner
*SANS GIAC GCED – GIAC Certified Enterprise Defender
• Hold at least one active certification in area of specialty
Bachelor's Degree, Master's Degree, See Qualifications
Years of Experience
07-09 years w/Bachelors Degree, See Qualifications
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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