ManTech Help Desk Specialist, Associate (PTOC) in Springfield, Virginia

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Junior Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. This position is part-time on call.

Responsibilities include, but are not limited to:

  • Provide technical assistance and telephonic support for Service Desk to Intel Customers.

  • Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.

  • Help provide technical assistance and support for Workflow Management services

  • Monitor and support ticket workflows

  • Review, assign, reconcile and support the management of tickets throughout their life cycle

  • Helps coordinate with IT service providers and communicates outages and plans for recovery

Position Requirements:

  • High School and 5 years of customer service or •Bachelor's degree and one year of Help Desk

  • One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days.(A+ or Sec+CE) Preferred

Security Requirements:

An Active TS/SCI clearance is required

Qualifications

Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.

Degrees

See Qualifications

Years of Experience

See Qualifications

Position Type

Part-Time On Call

Shift

Day

Overview

ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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