ManTech Audio/Visual & VTC Technical Support in Afghanistan
This program requires operations and maintenance of the audio and visual (A/V) and video teleconferencing (VTC) end-user equipment residing on the military owned segment of the designated Air Field and other A/V and VTC systems throughout the CJOA-A as directed by the Air Field managers. The candidate will oversee daily operations and management of all neighbored VTC bridges on the Video Communications Server (VCS) cluster across three network enclaves. They will provide subject matter expertise in the configuration and operations of various VTC implementations, to include Cisco and Polycom. The employee shall assist in the set up and operations of VTC
The selected candidate will work 72 hours per week each, and available (on-call) 24/7 for the following tasks
and requirements: may need to be able to travel to Operating Bases around the CJOA-A supported by the customer when required to provide A/V and VTC technical support. They shall support the installation, inspection, repair, operation and maintenance of all current A/V and VTC systems residing on the military segment of the Air Field and other A/V systems throughout the CJOA-A as directed by the managers in charge. The employee shall manage the required meeting rooms that supported by military A/V and VTC equipment, conduct scheduling of the rooms, ensure the rooms are operational prior to any meetings or events, and provide assistance as necessary. The candidate shall coordinate with appropriate computer/network help desks to ensure proper performance of systems attached to the A/V and VTC systems by submitting trouble tickets to facilitate fix actions on end-user equipment. The candidate shall have strong customer support/service skills and the ability to respond to changes in a fluid workplace environment. Equipment shall be on the theater property book accounting and financial inventory accounting as it applies to the Army budgeting system and federal regulations, federal law and Army regulation compliance. Specific needs for required personnel at each location will be determined by the managers. The contractor shall successfully support Tandberg MCUs, Cisco Videoconferencing 3500 series, Tandberg 1000 Desktop VTC Units, Tandberg 1700 Desktop VTC Units, Tandberg 6000 & 8000 VTC equipment. Contractor shall also provide support for special events on Bagram or in other areas within the CJOA-A. These special projects may involve temporary runs of various cable types and creative solutions to service delivery issues for these events. The employee shall set up and tear down Audio Visual systems that are typically part of these events. They shall coordinate with the Contractors Program Manager to facilitate the return of all items under warranty to their appropriate repair facility, as well as, the reshipment and reintegration of said equipment back to its originating location. The employee shall assist users in the operation and set up of audio visual (A/V) and VTC equipment utilized in day-to-day operations and collaboration. Shall provide users with training on work stations, auxiliary equipment, and end-user equipment. Their responsibilities
also include operating and maintaining a central VTC control hub and VTC suites; testing and troubleshooting VTC links; coordinating troubleshooting and maintenance of other network devices to prevent VTC disruption; maintaining configurations and settings for ancillary equipment that support the VTC network; and submitting workorders and turning-in faulty equipment for repair or replacement.
Requires High School diploma or equivalent, and three to four years of related experience. Technical training in computer science, or related field preferred.
High School Diploma or GED Certificate, Equivalent Experience/Education
Years of Experience
03-04 years w/High School Diploma
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