ManTech DASNET Systems Technical Support in Afghanistan
The selected candidate provides DasNet technical support, monitoring, troubleshooting, and coordination for COMRS end-user devices (i.e. PC, Voice, VTC, etc.) to enable Key Leader Engagement (KLE) and collaboration. Maintains timely customer service which allows for continuous operations without degradation.
Employee is to work 70 hours a week, Monday - Saturday, and shall be available (on-call) 24/7 for the
following tasks and requirements:
Perform system configuration and troubleshooting as directed by the DasNet Network Operations Center (NOC). Shall report all technical issues to the DasNet NOC and JNOSC-A for resolution and situational awareness (SA). Shall maintain capability to travel to remote sites following USFOR-A and JNOSC-A movement control and force protection procedures.
Shall provide remote support to sites via remote management software and networks. Without impacting DasNet support, shall assist users in the initial setup and troubleshooting of workstations, printers, audio visual equipment, other auxiliary devices, and installation of software across three domains and the processing and tracking of related Remedy tickets (or follow on network trouble ticket systems).
Shall troubleshoot and resolve user trouble tickets with local Direct Signal Support Teams (DSST) and Signal units.
Requires High School diploma or equivalent, and three to four years of related experience. Technical training in computer science, or related field preferred.
High School Diploma or GED Certificate, Equivalent Experience/Education
Years of Experience
03-04 years w/High School Diploma
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
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